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FAQ

1. Where is Broker4Tickets based?

Broker4Tickets is a Canadian company based in Ottawa, Ontario, Canada. You can find our contact information and address here 

2. Can I buy tickets for other sporting events?

Broker4Tickets is presently selling NHL tickets in both Ottawa and Montreal. Our objective is to soon provide sports fans with access to a broader range of sporting events.

3. Are Payments Secure?

Yes.  All credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of various brands including Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

4. Are Refunds Available?

At present all online sales of tickets are deemed final. However, should an event be rescheduled, the ticket that you have purchased will be re-issued for the date of the newly scheduled event.  We strive to provide exceptional customer service so we will do our best to accommodate any situations.  If you wish to speak to someone about your ticket purchase please call 613 271 3711.

5. How Are Tickets Delivered?

Once payment has been confirmed all tickets are delivered electronically via email in PDF format.  We DO NOT ever issue hard tickets, however if one is requested for memorabilia purposes this can be arranged.

Excluding Special events and Playoff tickets. Some tickets may only be available as hard tickets. Please see the individual event for details